16bet Privacy Policy — How We Handle Your Personal Data
16bet is committed to protecting the privacy and personal data of every player. This Privacy Policy explains what information we collect, why we collect it, how it is used, and the rights you have over your own data.
Introduction
This Privacy Policy ("Policy") describes how 16bet ("the Platform", "we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("Player", "User", "you") who access or use the 16bet website and associated services, including sports betting, live casino, slot games, crash games, and all related promotional and account management features. By registering for a 16bet account, accessing the platform, or using any of its services, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with the terms of this Policy, you should discontinue use of the platform and contact support to close your account.
16bet treats the privacy of its players as a genuine responsibility, not merely a legal formality. Every data handling practice described in this Policy is designed to serve a legitimate purpose — whether that is verifying your identity, processing your payments, keeping your account secure, or providing you with a better gaming experience. We collect only what is necessary, store it only for as long as needed, and never sell your personal information to third parties for marketing or advertising purposes.
Our Privacy Commitments at a Glance
Data Encryption
All data transmitted between your device and 16bet is protected by SSL encryption. Stored data is encrypted at rest.
No Data Selling
16bet does not sell, rent, or trade your personal data to third-party advertisers or data brokers under any circumstances.
Secure Storage
Player data is stored on secure servers with access controls, audit logs, and regular security reviews to prevent unauthorised access.
Right to Correct
You may request corrections to inaccurate or incomplete personal data held by 16bet at any time by contacting our support team.
Right to Delete
Subject to legal and regulatory retention requirements, you may request deletion of your personal data when your account is closed.
Contact Us
Privacy-related queries can be directed to the 16bet support team. We aim to respond to all data requests within 30 days.
What Personal Data We Collect
16bet collects personal data in three main ways: information you provide directly when registering or using the platform; information generated automatically through your use of the platform; and information received from third-party verification and payment service providers.
Category 1
Registration and Identity Data
When you register a 16bet account, we collect: your full legal name; date of birth; email address; mobile phone number; residential address; username and password (password stored in hashed form only); and, where required for KYC verification, copies of government-issued identification documents such as a National ID card or passport and proof of address documents. This data is required to create and verify your account, comply with age verification obligations (21+), and meet our Know Your Customer (KYC) obligations. Without this information, we are unable to offer you a registered account on the 16bet platform.
Category 2
Transactional and Financial Data
We collect records of all financial transactions conducted through your 16bet account, including: deposit amounts, dates, and payment methods (bKash, Nagad, Rocket, Upay, bank transfer); withdrawal requests and processed amounts; bonus credits and wagering activity; win and loss records; and payment account identifiers (e.g. bKash mobile number, bank account reference) used for transaction processing. This data is required to process your transactions, detect fraud, comply with anti-money laundering obligations, and maintain accurate account records.
Category 3
Technical and Usage Data
When you use the 16bet platform, we automatically collect technical data including: your IP address; device type, operating system, and browser version; session timestamps and duration; pages visited, games played, and features accessed; geolocation data (country and city level only, derived from IP address); and cookie identifiers and session tokens. This data is used to ensure platform security, detect and prevent fraud, troubleshoot technical issues, and improve the overall player experience.
How We Use Your Personal Data
The following table summarises the primary purposes for which 16bet processes personal data and the lawful basis for each processing activity.
| Purpose | Lawful Basis |
|---|---|
| Account registration and verification | Contract performance; Legal obligation (KYC / age verification) |
| Processing deposits and withdrawals | Contract performance |
| Fraud detection and account security | Legitimate interest; Legal obligation |
| Responsible gaming monitoring | Legal obligation; Player welfare (legitimate interest) |
| Service improvement and analytics | Legitimate interest (anonymised/aggregated data only) |
Data Sharing and Third Parties
16bet does not sell your personal data. We share data with third parties only in the limited circumstances described below, and only to the extent necessary for the specified purpose.
Circumstance 1
Payment Service Providers
To process your deposits and withdrawals, 16bet shares necessary transaction data with payment service providers including bKash, Nagad, Rocket, Upay, and the relevant banking institutions. This sharing is strictly limited to the data required to execute and verify the specific transaction. Payment providers operate under their own privacy policies and are subject to their own regulatory obligations. 16bet does not share your full account profile with payment providers — only the transaction-specific data required by that provider to execute the payment.
Circumstance 2
Identity Verification and KYC Providers
To comply with KYC and age verification requirements, 16bet may share identity documents and personal details with third-party identity verification service providers. These providers are contractually bound to process your data only for the purpose of identity verification and are prohibited from using it for any other purpose. Verification results are returned to 16bet and the underlying documents are not retained by 16bet beyond the period required for compliance purposes.
Circumstance 3
Legal and Regulatory Authorities
16bet may be required by law to disclose personal data to regulatory authorities, law enforcement agencies, or courts of competent jurisdiction. Such disclosures will be made only to the extent required and in compliance with applicable legal obligations. Where permitted by law, 16bet will notify the affected player of any such disclosure request. 16bet does not voluntarily disclose player data to government bodies beyond what is legally required.
Cookies and Tracking Technologies
16bet uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files placed on your device that allow the platform to recognise your browser and remember your preferences and session state. 16bet uses the following types of cookies: strictly necessary cookies (required for the platform to function — cannot be disabled); functional cookies (remember your preferences such as language settings and game history); and analytical cookies (collect anonymised usage data to help us improve platform performance and user experience).
16bet does not use third-party advertising cookies or behavioural tracking cookies that build profiles of your browsing behaviour across other websites for advertising purposes. You may manage strictly necessary and functional cookies through your device or browser settings, though disabling certain cookies may affect the functionality of the 16bet platform. Analytical cookies can be disabled by adjusting your cookie preferences in your account settings where available.
Data Retention and Security
16bet retains personal data for as long as necessary to fulfil the purposes described in this Policy and to comply with applicable legal and regulatory obligations. In general: account data is retained for the lifetime of the account and for a minimum of 5 years after account closure to meet anti-money laundering record-keeping requirements; transaction records are retained for a minimum of 5 years from the date of the transaction; KYC and identity verification documents are retained for the period required by applicable regulations. When data is no longer required, it is securely deleted or anonymised in accordance with our internal data disposal procedures.
16bet implements appropriate technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for data in transit, encryption at rest for sensitive data fields, access controls and role-based permissions for internal staff, regular security audits and vulnerability assessments, and incident response procedures for data breaches. While we take all reasonable precautions, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to players' rights, 16bet will notify affected players as soon as reasonably practicable.
Your Data Rights
As a player on the 16bet platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the 16bet support team. We will respond to all verified requests within 30 days of receipt.
Right 1
Right of Access
You have the right to request a copy of all personal data that 16bet holds about you. This is sometimes referred to as a Subject Access Request (SAR). Upon receiving a verified SAR, 16bet will provide you with a complete summary of the personal data we hold, the purposes for which it is processed, and any third parties with whom it has been shared. This information will be provided in a clear and structured format within 30 days of the request.
Right 2
Right to Rectification
If you believe that any personal data held by 16bet about you is inaccurate, incomplete, or out of date, you have the right to request that it be corrected. Please contact the 16bet support team with details of the correction required and, where applicable, supporting documentation. 16bet will process rectification requests promptly and confirm when the correction has been made. Note that correcting certain data fields (such as legal name or date of birth) may require you to provide supporting identity documentation as part of the verification process.
Right 3
Right to Erasure
Subject to applicable legal and regulatory data retention requirements, you have the right to request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, or when you withdraw your consent to processing (where consent was the lawful basis). Please note that 16bet is legally required to retain certain data — particularly transaction records and KYC documentation — for defined minimum periods following account closure, regardless of any erasure request. Data that is subject to mandatory retention will not be deleted until the retention period expires, after which it will be securely destroyed.
Changes to This Policy and How to Contact Us
16bet reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered players via the email address on file or through a prominent notice on the 16bet website. The updated Policy will take effect from the date of publication. We encourage you to review this Policy periodically to stay informed about how we protect your personal data. The date at the top of this page reflects when the Policy was last updated.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 16bet handles your personal data, please contact our support team using the email address published in the footer of this website. We take all privacy-related queries seriously and will respond within 30 days of receipt. All data requests must be submitted from the email address registered to your 16bet account so that we can verify your identity before processing the request.
Questions About Your Privacy?
Check our FAQ for quick answers, or explore the 16bet platform to start playing cricket betting, slots, and live casino games securely.
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